:root{font-family:Inter,Segoe UI,PingFang SC,Microsoft YaHei,system-ui,sans-serif;color:#17221f;background:#edf1ef;font-synthesis:none;text-rendering:optimizeLegibility;--ink: #17221f;--muted: #6d7773;--line: #dfe5e2;--surface: #ffffff;--soft: #f4f6f5;--accent: #246b59;--accent-strong: #185443;--accent-soft: #e4f0ec;--warm: #d86f4b;--warm-soft: #fbede7}*{box-sizing:border-box}html,body,#app{width:100%;height:100%;margin:0}body{min-width:320px;overflow:hidden}button,textarea,input{font:inherit;letter-spacing:0}button{cursor:pointer}button:focus-visible,textarea:focus-visible{outline:3px solid rgba(36,107,89,.24);outline-offset:2px}button:disabled{cursor:default}.app-shell{width:100%;height:100dvh;padding:18px 24px;background:linear-gradient(#ffffff94,#fff0) top / 100% 280px no-repeat,#edf1ef}.app-shell.embed-mode{display:block;padding:0;background:#fff}.experience{position:relative;width:min(1180px,100%);height:100%;min-height:0;margin:0 auto;display:grid;grid-template-columns:minmax(0,1fr);overflow:hidden;border:1px solid rgba(210,220,215,.9);border-radius:8px;background:var(--surface);box-shadow:0 22px 56px #20362e1f,0 2px 8px #20362e0a}.embed-mode .experience{width:100%;height:100%;border:0;border-radius:0;box-shadow:none}.chat-panel{min-width:0;min-height:0;display:grid;grid-template-rows:auto auto minmax(0,1fr) auto;background:#fff}.chat-header{grid-row:1;min-height:72px;display:flex;align-items:center;gap:11px;padding:0 20px 0 24px;border-bottom:1px solid #e4e8e6;background:#fffffff5;z-index:5}.mobile-brand-symbol{display:none}.chat-title{min-width:0;flex:1;display:flex;align-items:center;gap:7px;overflow:hidden}.chat-title strong{min-width:0;overflow:hidden;color:#1d2925;font-size:14px;font-weight:750;text-overflow:ellipsis;white-space:nowrap}.service-indicator{width:18px;height:18px;flex:0 0 auto;display:grid;place-items:center;border:1px solid #dce4e1;border-radius:50%;color:#668178;background:#f3f7f5}.header-actions{position:relative;margin-inline-start:auto;display:flex;align-items:center;gap:6px}.human-handoff-button{min-height:34px;display:inline-flex;align-items:center;gap:5px;padding:0 9px;border:1px solid #d4e3dd;border-radius:7px;color:#21654f;background:#f3f8f5;font-size:11px;font-weight:700}.human-handoff-button:hover{border-color:#a9c8bb;background:#e9f4ef}.icon-button,.composer-tool,.send-button,.pending-attachment>button{width:36px;height:36px;flex:0 0 auto;display:grid;place-items:center;padding:0;border:0;border-radius:7px;color:#63706b;background:transparent;transition:color .16s ease,background .16s ease,transform .16s ease}.icon-button:hover,.composer-tool:hover{color:#23312c;background:#f0f3f2}.icon-button:active,.composer-tool:active,.send-button:active{transform:scale(.96)}.icon-button:disabled{opacity:.65}.language-button{min-width:0;max-width:104px;height:36px;flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:0 8px;border:1px solid #d6dedb;border-radius:7px;color:#40504a;background:#fff;font-size:11px;font-weight:650;transition:border-color .16s ease,color .16s ease,background .16s ease}.language-button:hover,.language-button[aria-expanded=true]{border-color:#aebfba;color:#205e4e;background:#f2f7f5}.language-button>svg{flex:0 0 auto}.language-button__label{min-width:0;max-width:64px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.language-menu{position:absolute;top:calc(100% + 7px);inset-inline-end:0;z-index:20;width:min(280px,calc(100vw - 20px));max-height:min(360px,calc(100dvh - 92px));padding:5px;overflow-y:auto;border:1px solid #dde3e0;border-radius:7px;background:#fff;box-shadow:0 12px 32px #192d2629;scrollbar-width:thin}.language-menu button{width:100%;min-height:36px;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:0 10px;border:0;border-radius:5px;color:#35413d;background:#fff;font-size:12px;text-align:start}.language-menu button:hover{background:#f1f4f2}.language-menu button[aria-selected=true]{color:#1f6654;background:#edf6f2;font-weight:700}.more-wrap{position:relative}.more-menu{position:absolute;top:calc(100% + 7px);inset-inline-end:0;width:min(300px,calc(100vw - 20px));padding:5px;border:1px solid #dde3e0;border-radius:7px;background:#fff;box-shadow:0 12px 32px #192d2629;z-index:20}.more-menu button{width:100%;min-height:36px;display:flex;align-items:center;gap:8px;padding:0 10px;border:0;border-radius:5px;color:#35413d;background:#fff;font-size:12px;text-align:start}.more-menu button:hover{background:#f1f4f2}.connection-notice{grid-row:2;min-height:47px;display:flex;align-items:center;gap:10px;padding:7px 24px;border-bottom:1px solid #f0d8c9;color:#9a593a;background:#fff7f1;z-index:4}.connection-notice.restored{border-bottom-color:#d9e8e2;color:#23624f;background:#f0f8f5}.connection-notice div{display:flex;flex-direction:column;gap:1px}.connection-notice strong{font-size:11px}.connection-notice span{font-size:10px;opacity:.78}.message-list{grid-row:3;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:18px clamp(18px,5vw,62px) 28px;scrollbar-width:thin;scrollbar-color:#d4dbd8 transparent;background:linear-gradient(180deg,#fafcfb 0,#fff 100px) top / 100% 100px no-repeat,#fff}.history-loader{min-height:28px;display:flex;align-items:center;justify-content:center;margin-bottom:13px}.history-loader button{min-height:28px;display:inline-flex;align-items:center;gap:6px;padding:0 10px;border:0;border-radius:5px;color:#77827e;background:transparent;font-size:10px}.history-loader button:hover{color:#335147;background:#f2f5f4}.history-loader button:disabled{opacity:.7}.history-loader>span{color:#a0a8a5;font-size:10px}.date-separator{display:flex;align-items:center;gap:10px;margin:2px 0 22px;color:#a0a8a5;font-size:9px}.date-separator:before,.date-separator:after{content:"";height:1px;flex:1;background:#ecefed}.message-row{width:100%;display:flex;align-items:flex-start;gap:10px;margin:0 0 20px}.message-row.customer{justify-content:flex-end}.message-avatar{width:24px;height:24px;flex:0 0 auto;display:grid;place-items:center;border:1px solid #d5e4de;border-radius:6px;color:#628078;background:#f2f7f5}.message-stack{max-width:min(600px,76%);display:flex;flex-direction:column;align-items:flex-start}.customer .message-stack{align-items:flex-end}.message-author{min-height:17px;display:flex;align-items:center;gap:6px;margin-bottom:5px;color:#6f7b76;font-size:10px;font-weight:650}.message-bubble{min-width:46px;padding:10px 13px;border:1px solid #e0e5e3;border-radius:4px 8px 8px;color:#29342f;background:#f7f9f8;box-shadow:0 2px 4px #1c302806}.customer .message-bubble{border-color:#246b59;border-radius:8px 4px 8px 8px;color:#fff;background:#246b59}.message-bubble p{margin:0;font-size:13px;line-height:1.7;overflow-wrap:anywhere;white-space:pre-wrap}.message-bubble.has-contact-actions{width:min(330px,65vw);max-width:100%}.welcome-contact-actions{display:grid;gap:6px;min-width:0;margin-top:10px;padding-top:10px;border-top:1px solid #dfe5e2}.welcome-contact-link{min-width:0;min-height:44px;display:grid;grid-template-columns:30px minmax(0,1fr) 14px;align-items:center;gap:8px;padding:6px 8px;border:1px solid #dce4e1;border-radius:6px;color:#33423d;background:#fff;text-decoration:none;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease}.welcome-contact-link:hover,.welcome-contact-link:focus-visible{border-color:#b8c9c3;background:#f8fbfa;box-shadow:0 2px 8px #1f4a3c14}.welcome-contact-link:focus-visible{outline:2px solid #9cc9bc;outline-offset:2px}.welcome-contact-icon{width:30px;height:30px;display:grid;place-items:center;border-radius:6px;color:#16875f;background:#e9f7f1}.welcome-contact-link.is-telegram .welcome-contact-icon{color:#247ba5;background:#eaf4f9}.welcome-contact-copy{min-width:0;display:flex;flex-direction:column;gap:2px;text-align:start}.welcome-contact-copy strong,.welcome-contact-copy small{max-width:100%;overflow-wrap:anywhere}.welcome-contact-copy strong{color:#2c3934;font-size:11px;line-height:1.35}.welcome-contact-copy small{color:#7a8782;font-size:9px;line-height:1.3}.welcome-contact-link>svg{color:#8b9692}.message-meta{min-height:17px;display:flex;align-items:center;gap:7px;margin-top:5px;color:#9ba3a0;font-size:9px}.delivery{display:inline-flex;align-items:center;gap:3px;color:#84908b}.delivery.read{color:#347b68}.delivery.queued{color:#b56643}.system-message{max-width:520px;margin:8px auto 22px;display:flex;align-items:center;justify-content:center;gap:8px;color:#87918d;font-size:10px;line-height:1.5;text-align:center}.system-message span{padding:5px 9px;border-radius:5px;background:#f2f4f3}.system-message time{white-space:nowrap}.typing-bubble{height:34px;display:flex;align-items:center;gap:4px;padding:0 13px;border:1px solid #e2e7e4;border-radius:4px 8px 8px;background:#f7f9f8}.typing-bubble i{width:5px;height:5px;border-radius:50%;background:#7c8b85;animation:typing 1s ease-in-out infinite}.typing-bubble i:nth-child(2){animation-delay:.14s}.typing-bubble i:nth-child(3){animation-delay:.28s}.attachment-message{min-width:220px;max-width:100%;display:flex;align-items:center;gap:10px;margin-bottom:8px;padding-bottom:8px;border-bottom:1px solid rgba(128,145,138,.2)}.attachment-message img{width:148px;height:110px;border-radius:5px;object-fit:cover}.image-preview-button{padding:0;border:0;background:transparent;cursor:zoom-in}.image-lightbox{position:fixed;inset:0;z-index:40;display:grid;place-items:center;padding:24px;background:#101816c7}.image-lightbox img{max-width:min(920px,92vw);max-height:86vh;border-radius:8px;object-fit:contain;background:#111}.image-lightbox__close{position:absolute;top:16px;right:16px;display:grid;width:36px;height:36px;place-items:center;border:0;border-radius:999px;color:#fff;background:#00000073;cursor:pointer}.attachment-message.video{width:min(260px,62vw);min-width:0;align-items:stretch;flex-direction:column}.attachment-message video{width:100%;aspect-ratio:16 / 9;border-radius:5px;object-fit:contain;background:#17201d}.attachment-message>div:last-child,.pending-attachment>div:not(.file-tile){min-width:0;flex:1;display:flex;flex-direction:column;gap:3px}.attachment-message strong,.attachment-message span{display:block;max-width:180px;overflow:hidden;font-size:10px;text-overflow:ellipsis;white-space:nowrap}.attachment-message span{opacity:.7}.file-tile{width:38px;height:38px;flex:0 0 auto;display:grid;place-items:center;border-radius:6px;color:#55716a;background:#e6ece9}.customer .file-tile{color:#fff;background:#ffffff24}.file-tile.video{color:#3e6470;background:#e3edf0}.customer .file-tile.video{color:#fff;background:#ffffff24}.composer-area{grid-row:4;min-width:0;max-width:100%;padding:10px 18px 12px;border-top:1px solid #e5e9e7;background:#fffffffa}.pending-attachment{min-width:0;max-width:100%;min-height:54px;display:flex;align-items:center;gap:9px;margin:0 0 8px;margin-inline-start:44px;padding:7px 8px;border:1px solid #dce3e0;border-radius:7px;background:#f7f9f8}.pending-attachment img,.pending-attachment video{width:42px;height:40px;border-radius:5px;object-fit:cover;background:#17201d}.pending-attachment strong,.pending-attachment span{display:block;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pending-attachment strong{color:#35413d;font-size:10px}.pending-attachment span{color:#8a9490;font-size:9px}.pending-attachment>button{width:30px;height:30px;margin-inline-start:auto}.attachment-feedback{min-height:32px;display:flex;align-items:center;gap:7px;margin:0 0 8px;margin-inline-start:44px;padding:6px 9px;border:1px solid #d8e5e0;border-radius:6px;color:#3e665a;background:#f2f8f5;font-size:10px}.attachment-feedback.error{border-color:#edd8cd;color:#8b4d32;background:#fff6f1}.composer{min-width:0;max-width:100%;min-height:48px;display:flex;align-items:flex-end;gap:6px;padding:5px;border:1px solid #d8dfdc;border-radius:8px;background:#fff;box-shadow:0 2px 9px #1d322a0d;transition:border-color .16s ease,box-shadow .16s ease}.composer:focus-within{border-color:#82aa9e;box-shadow:0 0 0 3px #246b5914}.composer textarea{min-width:0;min-height:36px;max-height:104px;flex:1;padding:8px 5px 7px;resize:none;overflow-y:auto;border:0;outline:none;color:#25312d;background:transparent;font-size:13px;line-height:1.55}.composer textarea::placeholder{color:#a3aaa7}.composer-tool{margin-bottom:1px}.attachment-picker{position:relative;flex:0 0 auto}.attachment-menu{position:absolute;inset-inline-start:0;bottom:calc(100% + 8px);width:min(210px,calc(100vw - 32px));padding:5px;border:1px solid #dce3e0;border-radius:7px;background:#fff;box-shadow:0 12px 32px #192d2629;z-index:15}.attachment-menu button{width:100%;min-height:40px;display:flex;align-items:center;gap:10px;padding:0 10px;border:0;border-radius:5px;color:#35413d;background:#fff;font-size:12px;font-weight:650;text-align:start}.attachment-menu button:hover{color:#205d4d;background:#f0f7f4}.attachment-menu button:disabled{cursor:wait;opacity:.55}.attachment-menu svg{flex:0 0 auto}.send-button{margin-bottom:1px;color:#fff;background:var(--accent)}.send-button:hover{background:var(--accent-strong)}.send-button:disabled{color:#adb5b2;background:#eef1f0}.composer-note{min-height:18px;display:flex;align-items:center;justify-content:space-between;gap:12px;margin:4px 4px 0;margin-inline-start:46px;color:#a2aaa7;font-size:8px}.composer-note span:first-child{display:flex;align-items:center;gap:4px}.visually-hidden{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.spin{animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@keyframes typing{0%,60%,to{transform:translateY(0);opacity:.45}30%{transform:translateY(-3px);opacity:1}}@media(max-width:820px){.app-shell{padding:0;background:#fff}.experience{width:100%;grid-template-columns:1fr;border:0;border-radius:0;box-shadow:none}.chat-panel{height:100%}.chat-header{min-height:64px;padding:0 10px;padding-inline-start:14px}.mobile-brand-symbol{width:34px;height:34px;flex:0 0 auto;display:grid;place-items:center;border:1px solid #d8e4df;border-radius:7px;color:#205e4e;background:#edf5f2;font-size:13px;font-weight:800}.connection-button,.human-handoff-button span{display:none}.human-handoff-button{width:36px;justify-content:center;padding:0}.message-list{padding:14px 16px 20px}.message-stack{max-width:82%}.composer-area{padding:8px 10px calc(8px + env(safe-area-inset-bottom))}.pending-attachment,.attachment-feedback{margin-inline-start:0}.composer-note{margin-inline-start:4px}}@media(max-width:520px){.chat-header{gap:8px}.mobile-brand-symbol{display:none}.header-actions{flex:0 0 auto;gap:4px}.language-button{width:36px;min-width:36px;padding:0}.language-button__label,.language-button>svg:last-child{display:none}.chat-title strong{max-width:100%}.composer-note span:last-child{display:none}.message-row{margin-bottom:17px}.message-stack{max-width:84%}.message-bubble p{font-size:12px}.message-bubble.has-contact-actions{width:min(100%,220px)}.welcome-contact-link{grid-template-columns:28px minmax(0,1fr) 13px;gap:7px;padding-inline:7px}.welcome-contact-icon{width:28px;height:28px}.attachment-message{min-width:0;max-width:100%}.attachment-message:not(.video){width:min(190px,64vw)}}@media(max-height:650px)and (min-width:821px){.app-shell{padding-top:10px;padding-bottom:10px}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}